Effective Date: 8 May 2026
At 13 Taxi Melbourne Cabs, we aim to provide a smooth and reliable booking experience for every customer. This Cancellation and Refund Policy explains how cancellations, booking changes, and refunds are handled when you use our services through 1300melbournecabservice.com. By making a booking with us, you agree to the terms outlined below.
Booking Cancellations
Customers may cancel their booking at any time before the scheduled pickup. Cancellation requests can be made through our website, by phone, or by contacting our support team.
- Advance Cancellations: Bookings cancelled with reasonable notice before the pickup time may not incur any cancellation charges.
- Last-Minute Cancellations: Cancellations made close to the scheduled pickup time may attract a cancellation fee to cover driver allocation and service preparation costs.
- No-Show Bookings: If the passenger is unavailable at the pickup location and cannot be contacted within a reasonable waiting period, the booking may be treated as a no-show and charges may apply.
Refund Policy
We review refund requests fairly and process eligible refunds according to the circumstances of the booking.
- Eligible Refunds: Refunds may be issued for duplicate payments, cancelled bookings that qualify under this policy, or service-related issues approved by our support team.
- Non-Refundable Situations: Charges related to completed trips, late cancellations, waiting time, tolls, or no-show situations may not be refundable.
- Processing Time: Approved refunds are generally processed back to the original payment method within a reasonable timeframe, depending on your financial institution.
Booking Changes
If you need to update your pickup time, address, or other booking details, we recommend contacting us as early as possible.
- Schedule Updates: Changes are subject to vehicle availability and driver scheduling.
- Fare Adjustments: Modifying trip details such as destination, waiting time, or additional stops may result in updated fare charges.
Driver Delays and Service Availability
While we make every effort to provide timely transportation services, traffic conditions, weather, road closures, or unexpected operational issues may occasionally affect service availability or arrival times.
In situations where we are unable to provide the booked service, customers may be offered a suitable resolution, including rescheduling or a refund where applicable.
Payment Disputes
If you believe you were charged incorrectly or experience a payment-related issue, please contact our support team with your booking details. We will review the matter and respond as soon as possible.
Contact Us
If you have questions regarding cancellations, refunds, or booking changes, please visit our contact page:
Contact Us.
