Effective Date: 8 May 2026
Welcome to 13 Taxi Melbourne Cabs. By accessing or using 1300melbournecabservice.com, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all users, visitors, and customers using our website and transportation services.
Please read these Terms and Conditions carefully before making a booking or using our services.
Acceptance of Terms
By using our website or booking a service with 13 Taxi Melbourne Cabs, you confirm that you understand and accept these Terms and Conditions. If you do not agree with any part of these terms, please discontinue the use of our website and services.
Our Services
13 Taxi Melbourne Cabs provides transportation-related services including airport transfers, local travel, corporate travel, parcel delivery, event transfers, and other pre-booked transport services across Melbourne and surrounding areas.
All bookings are subject to vehicle availability and confirmation.
Bookings and Payments
- Booking Accuracy: Customers are responsible for providing accurate pickup locations, destination details, contact information, travel dates, and passenger requirements.
- Fare Estimates: Any fare estimate provided through the website or over the phone is an approximate amount and may vary depending on route changes, waiting time, tolls, traffic conditions, or additional requests.
- Payment Methods: We accept approved online and offline payment methods. Payment must be completed before or after the trip as agreed during booking.
- Additional Charges: Additional charges may apply for waiting time, extra stops, special requests, tolls, or cleaning requirements caused during the trip.
Cancellation and Refunds
- Customer Cancellations: Customers should inform us as early as possible if they wish to cancel a booking.
- Late Cancellations: Cancellation charges may apply for bookings cancelled after driver dispatch or close to pickup time.
- Refund Processing: Approved refunds are processed through the original payment method where applicable.
Passenger Responsibilities
Passengers are expected to behave respectfully during the journey. We reserve the right to refuse service in situations involving:
- Unsafe or abusive behavior
- Damage to the vehicle
- Illegal activities
- Overloading beyond legal passenger limits
- Situations that may place the driver or passengers at risk
Customers are responsible for ensuring that children use legally required restraints or baby seats where necessary.
Website Usage
You agree to use this website only for lawful purposes. You must not:
- Attempt to interfere with website security or functionality
- Use automated systems to access or misuse the website
- Upload harmful files, malware, or malicious code
- Provide false or misleading booking information
We may suspend or restrict access to users who violate these conditions.
Intellectual Property
All content on this website, including text, logos, graphics, images, and website design, remains the property of 13 Taxi Melbourne Cabs unless otherwise stated. Unauthorised copying, reproduction, or redistribution of website content is not permitted without written permission.
Limitation of Liability
While we make reasonable efforts to provide reliable transportation services and maintain accurate website information, we are not responsible for:
- Delays caused by traffic, weather, road conditions, or unforeseen circumstances
- Loss of personal belongings left inside vehicles
- Indirect or incidental damages arising from the use of our services or website
- Service interruptions caused by technical issues outside our control
Third-Party Links
Our website may contain links to external websites for additional information or services. We are not responsible for the content, privacy practices, or policies of third-party websites.
Privacy
Your use of our services is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect service updates, legal requirements, or operational changes. Revised terms will be published on this page with the updated effective date.
Contact Information
If you have any questions regarding these Terms and Conditions, please feel free to contact us through our website contact page: Contact Us
